Responsibilities
- Welcome, assist, and bid farewell to guests in a warm and professional manner.
- Provide guests with information about hotel services, facilities, events, promotions, and nearby attractions.
- Provide personalized assistance to VIP guests, including arrival and departure arrangements.
- Coordinate with the Front Office Manager, General Manager, and other departments to meet guest needs.
- Maintain updated guest profiles and records, including preferences, requests, and relevant guest information.
- Handle guest requests and complaints professionally and coordinate with the appropriate departments for prompt resolution.
- Follow up on guest concerns to ensure satisfaction.
- Maintain a professional and welcoming presence throughout the hotel and engage with guests appropriately.
- Participate in daily briefings, training programs, and hotel activities.
- Monitor and report potential safety hazards or unusual situations that may affect guest service.
- Follow hotel policies and procedures when handling upgrades, complimentary services, rebates, and other guest arrangements.
- Perform other duties and special projects as assigned by hotel management.
Qualifications
- Bachelor’s degree in Hotel and Restaurant Management or any related program is preferred.
- Relevant hospitality training or certifications may also be considered.
- At least 1 year of relevant work experience, preferably in a hotel or hospitality setting.
- Strong communication, interpersonal, and customer service skills.
- Professional and presentable appearance.
Compensation and Benefits
- Basic gross salary: QAR 2,500 (PHP 43,000).
- Service charge provided by the company.
- Housing provided by the company.
- Transportation provided by the company.
- Duty meal provided by the company.
- Overtime allowance provided by the company.
- Opportunity to work and gain international hospitality experience in Qatar.